Last updated: September 7, 2026
This page explains how we ship, our returns policy, and how refunds are handled. By placing an order, you agree to the terms below.
Where we ship
We currently ship within the United States only (including Alaska and Hawaii, subject to carrier availability). We do not ship internationally at this time.
Processing times
Orders are processed within 1–3 business days after payment is confirmed. During busy periods or new releases, processing may take slightly longer, and we will notify you if there is a meaningful delay.
Shipping times and costs
Standard shipping within the contiguous United States typically takes 5–10 business days in transit after dispatch. Shipping costs are calculated at checkout based on your location and the size and weight of your order. You will receive a tracking number by email once your order ships.
Because our figures are large, delicate, and carefully packed, shipping is slower than a typical parcel — this is intentional, to protect your piece.
Packaging
Every piece ships in a foam-lined display box with an outer shipper and, where applicable, a numbered certificate of authenticity. Please retain the original packaging until you have inspected your item.
Inspecting your order on arrival
Please inspect your package upon delivery. If the outer box is visibly damaged, note it with the carrier before accepting or photograph the condition immediately.
Damaged or defective items
If your item arrives damaged or defective, contact us at bonnie4561104@gmail.com within 7 days of delivery with:
- Your order number;
- Clear photos of the damaged item and the packaging;
- A brief description of the issue.
We will arrange a replacement (subject to availability) or a refund, including return shipping, at no cost to you.
Returns — change of mind
If you change your mind, you may return an item within 30 days of delivery, provided that:
- The item is unused, in its original condition, and in its original packaging with all parts and the certificate (if any);
- The outer shipper has not been opened in a way that damages the item;
- You contact us first to request a return authorisation.
For change-of-mind returns, the buyer is responsible for return shipping. We recommend a tracked, insured service, as the item is your responsibility until it reaches us.
Non-returnable items
- Items that have been assembled, modified, or deliberately damaged;
- Items returned without their original packaging or certificate;
- Items purchased on final sale (where marked);
- Gift cards and digital products.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. We can accommodate changes or cancellations at no charge while the order has not yet been dispatched. Once an order has shipped, it is subject to the returns policy above.
Contact us
For shipping, returns, or refund questions, email bonnie4561104@gmail.com or use our contact page.
See also: Privacy Policy · Terms & Conditions · FAQ