Last updated: September 7, 2026
FigureCosmos ("we", "us", "our") operates the website www.figurecosmos.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described here.
Who we are
FigureCosmos is an online store for limited-edition collectible figures and 1/4 scale busts, shipping within the United States. When you place an order, contact us, or browse the Site, we process certain information to operate the store and fulfil your order.
Information we collect
- Order information: your name, shipping address, email address, phone number, and payment details (when you make a purchase).
- Account information: if you create a customer account, your login credentials and order history.
- Communication: any messages you send through our contact page or by email.
- Usage data: browser type, device, pages visited, and interactions with the Site, collected through cookies and similar technologies.
How we use your information
- To process, fulfil, and ship your orders, and to send order confirmations and tracking updates.
- To respond to your enquiries and provide customer support.
- To improve the Site, our products, and your shopping experience.
- To meet legal, tax, and accounting obligations, and to prevent fraud.
- To send marketing communications where you have opted in (you may unsubscribe at any time).
Payments
Payments are processed through Shopify Payments and its payment partners. When you check out, your payment information is transmitted directly to the payment processor; we do not store full card numbers on our servers. The processors comply with the Payment Card Industry Data Security Standard (PCI DSS).
Cookies and tracking
We use cookies and similar technologies to keep your cart, remember your preferences, measure site performance, and support advertising. You can control cookies through your browser settings; however, disabling certain cookies may affect how the Site functions.
Third-party services
We share information only to the extent needed to run the store, including with payment processors, shipping carriers, email and analytics providers, and Shopify as our hosting and commerce platform. These providers are bound by their own privacy policies and process data on our behalf.
Data retention
We retain order and customer records for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements. After that period, personal data is deleted or anonymised.
Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data, to object to or restrict certain processing, and to data portability. To exercise any of these rights, contact us at the address below. Residents of California may have additional rights under the CCPA, and residents of the EEA/UK under the GDPR.
Children
Our products are adult collector items intended for persons aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last updated" date above.
Contact us
For any privacy questions or requests, email us at bonnie4561104@gmail.com or use our contact page.
See also: Terms & Conditions · Shipping & Returns